Frequently Asked Questions

We offer four different kinds of screen protectors for a variety of devices.

To protect your phone, we offer two kinds of products: Screen Protectors and Cases.

We always suggest our customers to use both products to allow a better and more complete protection for their phones. Failure to use any of the two will drastically decrease the protection offered by any product.

An item, in order to protect your phone, needs to absorb the energy emerging from the impact. To do that, the impact needs to be on the item itself. Otherwise, if an impact is directly done to the device itself, the energy will be transferred to the device, which will get damaged. The screen protector or case will not provide any protection if it does not absorb the impact itself.

By only using the bumper, a direct impact on an uneven surface or an item falling on your screen will result in damage to the device.

With the same logic, if only the screen protector is used, the device will get damaged if it falls on its side.
This is not an issue specific only to our products, but with all products out there.

With both products on, your phone will have a very high degree of protection. However it is still not 100%, as there are still a few, minor unprotected areas. For example: the home button or even the speaker grill.

Our Impact Resistant Screen Protector and Tempered Glass Screen Protector will protect your phone against direct impacts and scratches.

Our warranty only applies to our own products. It does not extend to any device (your phone, your tablet) or any third party items (skins, chargers, etc).

General Defect Warranty Policy

Our General Defect Warranty covers any defect that are the result of manufacturing errors. This does not include installation failure, tear, wear, and etc.

As there are quite a lot of other third party screen protectors on the market, we have not done tests on all of them in regards to the variety of cases we carry.

The screen protector you wish to use will most likely fit our cases, as we know, most screen protectors on the market do (we design our cases with this intention in mind). However, there are many variables that will unfortunately affect the fitting of our case with your third party screen protectors that we cannot control. For example: the coverage, thickness, and alignment…etc

We are not responsible if our products are incompatible with other brands’ items or if a product is damaged when used in combination of ours.

If you are not sure, please check out our screen protectors because we are certain that they will be 100% compatible.

Screen Protectors

We offer four different kinds of screen protectors for a variety of devices. LINK

Uh No! Our screen protectors are unfortunately not cleanable. If, however, in the event of it collecting dust on the adhesion side, please be sure to contact us

Hour Of Operation
Monday: 8-6PM
Tuesday: 8-6PM
Wednesday: 8-6PM
Thursday: 8-6PM
Friday: 8-6PM
Saturday: 8-6PM
Sunday: 8-6PM
Careers

If you’re interested in employment opportunities at CraveMart, please email us: recruitment@cravemart.com

Payment

Yes, you can pay through Debit / Credit Card

We accept credit/debit card, net banking at this time.

Credit Cards accepted:

  • Visa
  • MasterCard

Please note only one credit card can be used per order.

Changes and Cancellation

If your order has not been shipped out, we will do our best to cancel your order and process a full refund to you! If you would like to cancel your order, please contact us with your order number ASAP. If you have ordered a personalised case, we will not be able to cancel it if it is already printed.

If your order has already been shipped out, we unfortunately will not be able to make any modifications. You may have to wait until you receive the item in the mail first and then contact us with a few photos of the item and advise the reason for your return in the e-mail. Once we receive your return request, one of our representatives will provide you with further instructions for return.

Please note any shipping fees incurred from this process will not be covered by us.

Once your payment has been fully cleared, your order begins to process during our business hours (Monday through Friday).

If your order has yet to be shipped out, we will do our best to change your order content for you. Please contact us ASAP.

If your order has already been shipped out, we unfortunately will not be able to make any modifications.

If you’d like to do a return or exchange, please contact us Contact us for more information.

Please note any shipping fees incurred from this process will not be covered by us.

If your order has not been shipped out, we will be able to change your shipping address for you no problem! Please contact us ASAP. We will do our best to assist you.

IMPORTANT: Please avoid contacting us asking if you can change your address without providing the new address. Be sure to provide the correct address in your first message so we are able to change it right away. If we are unable to change it we will let you know.

If your order has already been shipped out, we will most likely NOT be able to make any modifications. You may want to place a new order right away and/or wait for the package to be returned to us if you cannot receive it.

Please note we are unable to make any modifications to your billing address once the payment has been completed. However, it will not affect your shipment in any way as long as the shipping address is correct.

Returning & Exchange

We sincerely apologize for this shipping error.

While we always do our best to ensure our items are correctly sent the first time, it is possible that we may make mistakes due to a high load of orders.

Please Contact Us with your order number, a few pictures of everything that you received which includes the front and back side of the packaging that shows the barcode. That will be very helpful for us to determine what needs to be done. We will fix this issue for you ASAP.

Once we receive your package and our Quality Assurance Team has verified its condition, we will reach out to you via e-mail for this update and process a refund accordingly. Please allow a few business days after we receive the item to process your return and credit your payment (usually 2 to 10 business days).

Depending on your financial institution and bank, it may take a bit of time for them to process the payment back. Please allow them a few days to 2 weeks for this process.

If you still do not see the refund on your statement after two weeks, please be sure to get contact directly with your financial institution or contact us and we will gladly do our best to assist you.

All returns will be credited to the original form of payment (excluding shipping and handling charges) although we do prefer crediting the refund to your Paytm account if you have one as it is easier for us and faster for you to receive the refund.

We will NOT be able to issue any refunds by check or by wire.

Once a refund has been issued either to your Paytm account or card, it means the refund to your Paytm or card has been approved by our payment platform.

Depending on your financial institution or bank, it may take a bit of time for them to process the payment back. Please allow them a few days to 2 weeks for this process.

If  you still do not see the refund on your statement after two weeks, please be sure to contact us and we will do our best to assist you.

Only products bought directly on our website can be returned or exchanged. If you have bought from Amazon or from another reseller, please be sure to contact them.

Products that are in their original packaging with their entire contents in perfect condition / closed or unused condition can be returned for a exchange within 2 days of purchase.

Screen Protectors must be unused with their entire contents in perfect condition. Used Screen Protectors cannot be returned. This includes peeling off the protective layers from the Screen Protectors. Opened packaging will incur restocking fees.

If you are missing the packaging or content that comes with your item, we will not able to process the refund.

If your item was not purchased on our website, please contact the seller for return (If you have ordered on Amazon, please contact Amazon themselves). 

Please note any shipping fees involved in the process will not be refunded.

Exchanges

If your item was not purchased on our website, you should contact the seller for a return (If you have ordered on Amazon, please contact Amazon themselves).

Please note any shipping fees incurred during this process will not be covered by us. If you are in a hurry to receive the item, we suggest that you place a new order first and then send the item back to us for a refund later.

In order to start the exchange process, please contact us with:

  1.  Your Order Number.
  2.  2 photos of the item that you wish to return for an exchange.
  3.  Your current shipping address.

Unfortunately, your payment is with them and not us.

In order to exchange the product purchased from other sellers, you will need to contact them and follow their return / exchange policies.

We are sorry that we are not able to help more with this.

If they are not responsive, you may still contact us as we are always happy to help if you have any issue with our products. However we can already confirm that we will NOT proceed to a regular return or exchange.

General Questions

Please contact us with your order number and the discount code you were going to use.

We are sorry you are experiencing this issue with our website. We might not be aware when our IT monkeys break something. Here are a few things you can do: clear all the cookies, switch to a different browser, try a different device (computer / mobile / tablet) or try again later.

If the issue continues, please contact our support team mentioning the following:

  1. The device you are using and Operating System (Ex: iPhone 6s – iOS 9.2)
  2. The browser version (Ex: Chrome 51.0.2704.103 (64-bit))
  3. Any error message or bug you are seeing on the screen. The best would be to provide a screenshot.

We will try our best to fix any issues as soon as we can.

While you do not need to register to purchase, we suggest that you create an account with us for a fast and easy shopping experience!

Some of the benefits of having an account:

  • Change your default address in your account
  • Check the status of your orders and view your order history
  • Use saved shipping/billing addresses for a fast and easy check out

You can redeem your Discount Code at the checkout page.

Please note codes are not case sensitive. Even though, we still suggest that you copy and paste your Discount Code to ensure that the code is accurately entered.

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